Font Size: 
The Moderating Effects of Perceived Organizational Support on the Relationship between Career Advancement and Turnover Intention: The Case of Financial Services Industry in Indonesia
Okta Prihatma Bayu Putra, Dimas Riza Darma, Tanu Pitra Febyanto, Christian Haposan Pangaribuan, Desman Hidayat

Last modified: 2021-06-09


Human resources are the most important to achieve goals in an organization. The development of well-functioned human resources will have a positive impact on the company concerned. In Indonesia, the financial services industry is one of the industries with a turnover rate above the average, and the unfortunate trend keeps increasing. The objective of this study is to investigate the effect of career advancement (CA) on turnover intentions (TOI) and also the moderating effect of perceived organizational support (POS) on that relationship. The research design used is quantitative. The data used in this study are primary data obtained from questionnaires distributed to 93 employees from several financial service companies in Indonesia. The result shows career advancement has a significant and negative effect on turnover intention in the financial services industry. It also indicates that POS strengthens the relationship between CA and TOI.


Career Advancement; Perceived Organizational Support; Turnover Intention