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Burnout and Turnover Intention: The Moderating Impacts of Perceived Organizational Support and Leader-Member Exchange (Evidence from Indonesian Retail Industry)
OKTA PRIHATMA BAYU PUTRA, YOLANDA RAHMANI SUDIBYO, HAYDEE LAYLA SAFIRA, CHRISTIAN HAPOSAN PANGARIBUAN, DESMAN HIDAYAT

Last modified: 2021-06-10

Abstract


Although the retail industry continues to develop in line with the times changing, the employee turnover phenomenon that occurs in this industry is still not well managed. Therefore, it is necessary to find out more about what causes employee turnover to occur for the better company’s operations. This study aims to determine the effect of job burnout on employee turnover in the retail industry and whether perceived organizational support and leader member exchange have a moderating role on these relationships. The data used in this study uses primary data by direct observation and distribution of questionnaires with the various employees in retail industry. The study found that there is a positive influence with significant relationship between burnout and employee turnover. The study also shows that perceived organizational support and leader member exchange negatively moderated the relationships between burnout and employee turnover.


Keywords


burnout, perceived organizational support, leader member exchange, employee turnover