Investigating the Role of Tangible, Reliability, Responsiveness, Assurance, and Empathy to Consumer's Satisfaction: A Shoe Care Industry in a Covid-19 Pandemic Period

Martin Setya Nugroho, Riesta Devi Kumalasari, Satria Fadil Persada, Fleuri Paramita Aprianti, Riefky Prabowo, Audio Valentino Himawan Marhendra, Mufida Sekardhani

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