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What Makes a Digital Language Learning Platform Work? A Usability and Quality Review
Irfan Rifai, Kristianus Oktriono, Alex Jhon, Elisa Carolina Marion

Last modified: 2022-06-10

Abstract


 

Thanks to the escalating usage of the world wide web and digital applications in recent years, foreign language learning experiences have never been easier, simpler, and more fun for users.  Consequently, to maintain those factors for users, usability and the quality of the platform are two main concerns for platform developers. To provide a personalized, structured, and gamified platform that offers opportunities for social interaction among users, we initiated the development of a digital language learning platform in the mid-year of 2020. In 2021, the platform was tested on 3200 students who provided feedback on its usability through System Usability Scale (Brooke, 1986). In addition to the usability study, a small group of students were involved in an FGD session where they shared their experiences in using the platform. The result revealed the usability of the platform scored at 58, which implied that it still has some room for improvement. The FGD session revealed that they could find information and functions related to the application. In this part, the students expressed their satisfaction and opportunities to improve user’s experiences. This research is contributing to the development of a digital language environment that supports the digital user including the students in higher education and the management to innovate a competitive digital language learning product.


Keywords


Usability; digital Language Learning; FGD; Foreign language learning; Quality

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